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Active incident? 24/7 Incident Response hotline(877) 446-8422 · Request urgent callback

CUSTOMER SUPPORT

Support for IGH customers.

Questions about the OnWatch portal, reports, integrations or your account. Security incidents go to the hotline, not support.

Illustrative IGH agent in a black tech jacket and IGH headset

PORTAL ACCESS

OnWatch portal

By invitation

Portal sign-in

Portal access is issued by IGH. Contact IGH for an invitation using the support form below (category “portal access”).

Not support

Security incident?

Call the 24/7 hotline.

Call (877) 446-8422

Coverage & response times

Defined in your agreement. See your contract or ask your IGH contact.

SUPPORT CASE

Open a support request

Status: not yet connected to Support desk

Privacy & safe contact: For existing customers. Security incidents go to the hotline, not support. Do not include passwords, keys, or evidence files — public forms never accept uploads.